Covid-19
Due to the widespread COVID-19 globally, we are experiencing potential international delivery delays due to insufficient airfreight capacity and government restrictions. Please check the updated shipping times under the current circumstances as below:
United States
Tracked Standard Shipping: FREE 5-15 Business Days
United Kingdom
Tracked Standard Shipping: FREE 4-12 Business Days
Canada
Tracked Standard Shipping: FREE 5-15 Business Days
Australia
Tracked Standard Shipping: FREE 5-15 Business Days
New Zealand
Tracked Standard Shipping: FREE 5-15 Business Days
Europe
Tracked Standard Shipping: FREE 8-20 Business Days
Rest Of World
Tracked Standard Shipping: FREE 8-25 Business Days (depending on location)
*Shipping times are subject to stock availability and exclude clearance/customs delays*
Please direct any shipping-related inquiries to sale@hetpet.com
Handling
All orders will be dispatched from our warehouse within 3 business days. During peak periods, this can increase within 5 business days. The Woofence Store is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability. Shipping to P.O BOX sometimes may have a longer delivery time of up to 25 business days.
The Hetpet Store does not take responsibility for untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid addresses or correct addresses. The Hetpet Store will help as much as possible to trace a missing parcel. However, if untracked shipping is selected, the customer must follow up with the carrier. The Hetpet Store is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
Local Destination Tax & Duties
The Hetpet Store has no control over any customs or import duties that could be charged when the order reaches the destination country. These charges can cause delays, and the customer will be liable to pay for them. The Hetpet Store advises the customer to check with the local customs agency before placing the order.